Privacy Policy

Last Updated: March 1, 2025

1. Introduction

Welcome to Neofabric ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at neofabric.com.tr or use our AI-powered pattern generation services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you create an account, request a demo, submit a contact form, or otherwise interact with our services:

  • Name (first and last)
  • Email address
  • Company name
  • Job title
  • Phone number
  • Billing information
  • Account credentials

2.2 User Content

When you use our AI pattern generation services, we collect:

  • Text prompts you enter
  • Images you upload for reference or pattern creation
  • Generated patterns and designs
  • Customization preferences and settings

2.3 Usage Information

We automatically collect certain information about your interaction with our services, including:

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and features used
  • Time spent on pages
  • Referring website or source
  • Click patterns and interactions

2.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

  • Delivering the AI pattern generation features you request
  • Processing and fulfilling your orders or subscriptions
  • Personalizing your experience
  • Developing new features and functionality
  • Analyzing usage patterns to improve our services
  • Training and refining our AI models to enhance pattern generation capabilities

3.2 Communication

  • Responding to your inquiries and support requests
  • Sending transactional emails (e.g., order confirmations, password resets)
  • Providing updates about our services
  • Sending marketing communications (subject to your preferences)

3.3 Security and Legal Compliance

  • Protecting our services against fraudulent or unauthorized activity
  • Verifying your identity
  • Enforcing our Terms of Service
  • Complying with legal obligations

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

  • Cloud hosting providers
  • Payment processors
  • Customer support tools
  • Analytics services
  • Email service providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Enforce our Terms of Service
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Our legal obligations
  • Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You can access and update certain information through your account settings. You may also contact us to request access to, correction, or deletion of your personal information.

6.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Objection and Restriction

You may have the right to object to or request restriction of processing of your personal information.

6.4 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

6.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a consistent industry standard for these signals, we currently do not respond to "Do Not Track" signals.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

We are based in Turkey, and your information may be processed and stored in Turkey and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country. When we transfer your information to other countries, we take steps to ensure that it receives an adequate level of protection, including through appropriate contractual safeguards.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links and Services

Our services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@osstart.com.tr
Phone: +90 (540) 920 16 16
Website: neofabric.com.tr

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.